Useful information - privacy policy - Paravion

Privacy Policy

Privacy Policy

At Paravion Tour, we understand and respect the importance of your privacy. In this privacy policy section, we explain how we collect information about you and your use of this website, how we use it, who this information may be sent to, and how you can amend information you have submitted.

Why do we collect information about you and your use of this website?

We ask you for personal information in the following situations:

- when you make a reservation or purchase something from our website or through our customer service team - by email, letter, fax, or on the phone;

- when you register with us, subscribe to our newsletter, enter competitions or register for promotions;

- when you take part in surveys or provide us with feedback.

To make Paravion Tour work even better for you, we also use 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access Paravion Tour. Most browsers automatically accept cookies but you can delete existing cookies from your browser
You can also edit your browser options to choose not to receive cookies in future.
To establish how customers reach our site, we collect information through cookies. No personal information (i.e. that can identify you) is collected during this process.

How do we use your personal information?

We use your personal information for the following principal purposes:
- to ensure the highest level of service and to help you to get the best out of our website;

- to process the bookings and purchases you have made through our website as well as any other requests we receive from you;

- to ensure that you do not miss any offers or information which are likely to interest you;

- for other administrative purposes and for internal analysis;

- when you contact us by email, we will use the information you give us to provide the service you require (such as special meal preferences)

The data you give us will also allow us to send you details of special offers and promotions, update information about Paravion Tour and our partners, and other related information (as part of our newsletter or otherwise)

Who may your data be disclosed to?

We disclose your data to our partners in order to process your booking requests.
We will not disclose your data to any other third parties except where it is necessary for the purposes of fulfilling any bookings, purchases or requests that you make on the website, and through our customer service team or as otherwise described in this policy. We may be required to disclose your information if required by any applicable law or regulation. We may also disclose your data to third parties and professional advisers acting on our behalf and who are obliged to keep that data confidential.
All airlines are now obliged by law to disclose the flight and reservation data of all passengers flying through UK, Australian or United States airspace to the relevant government agency prior to arrival. Data is only used for security purposes.

Transfer of information

For any of the purposes set out above, we may transfer your personal information internationally including to countries outside Europe. Each country may offer different levels of protection for your personal information.
The on-line payment system ensures that no information regarding your card is transferred or kept, at any time, on our servers on the ePayment servers: the information is sent to the Visa and MasterCard systems

How can you amend your personal information?

We have done our best to make it easy for you to amend the personal information you have submitted. When you sign in you will see a link called 'Profile' that allows you to edit or delete details about you and your preferences. If you have any questions about information about the data we hold about you please email us.

Traveller Profiles

Paravion Tour collects personal information about travellers when a booking is made. Paravion Tour also has a facility whereby traveller profiles (both for yourself and others) are stored to save you typing these details each time you make a booking. This information includes traveller name, date of birth, contact details, meal preferences, invoicing information, frequent flyer programmes and travel preferences. This information is only used to fulfil booking and other requests and for administrative purposes and internal analyses.
As traveller profile information may relate to persons other than yourself, you should ensure that any information you provide, which relates to others, is provided with those persons' consent to its use in accordance with this privacy policy.

Opt out

If you wish us to stop sending you newsletters or details of other offers and promotions please email us.